Refund and Returns Policy

1. General Overview

At xylomart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unaltered, and in their original packaging.
• All tags, labels, and accessories that accompanied the product must be included.
• Products that show signs of wear, damage, or missing components are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

Our team will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us. Returns sent without a RAN will not be processed.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards and promotional items
• Custom or personalized products
• Final‑sale items marked as “non‑returnable” at checkout

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost, provided the exchange item is in stock.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Package the returned item securely to prevent damage during transit.

7. Legal Disclaimers

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect your statutory rights. xylomart reserves the right to amend this policy at any time; any changes will be posted on this page.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: 1234 Market Street, Suite 100, Austin, TX 78701, USA